Every Customer Conversation. One Platform.
Zero missed opportunities. Your team, empowered by AI. RCM brings AI voice, live voice and video, texting, web chat, and QR codes into one platform for self-storage operators, connected to your property management software.
Solutions
A communication software that scales with you.
At RCM, our focus is on you. We provide smart, safe, and reliable self-storage solutions that transform facility management. Our seamless API integrations with property management systems enable your managers to quickly access tenant information and address inquiries efficiently. By streamlining operations and cutting costs, RCM makes managing self-storage easier and more effective.
Video KioskYour Virtual Employee!
RCM Video Kiosk
Tailored Solutions for Modern Customer Interaction
RCM’s Video Kiosks provide comprehensive solutions to meet the evolving needs of your organization. Our kiosks empower your company to connect with customers how and when they prefer to interact with your agents. Choose from three tailored video solutions to fit your requirements:
- Essential – QR enabled and website video essentials features for streamlined customer service.
- Enhanced – Wall-mounted kiosks with motion sensing and tracking capabilities, a balanced solution with enhanced capabilities.
- Elevated – Fully customizable branded kiosk solution with premium features for an elevated customer experience.
Equip your business with the tools to enhance customer satisfaction and operational efficiency with RCM’s Video Kiosks.
Product Features
AI Voice ReceptionistAI Voice Receptionist
An AI receptionist answers calls, quotes availability and pricing, and handles common questions in English, Spanish, and more. Your team takes over when a caller needs a person.
PMS IntegrationsPMS Integrations
RCM connects to Self Storage Manager (SSM), Monument, and Hummingbird, so tenant details and call transcripts flow into the software you already run.
Texting & Web Chat
Texting & Web ChatTwo-way texting and website chat live inside RCM, with the full conversation history visible to every agent in one place.
How the Kiosk Works
Your Modern, Flexible Communications Management Solution
RCM is more than just a product—it’s a complete, modern, and flexible communications management solution designed to support your business at every stage. We go beyond offering a service; we partner with our clients, providing assistance, guidance, and support through every aspect of the storage journey. With RCM, you gain a reliable ally dedicated to helping you optimize operations, enhance customer interactions, and navigate the challenges of the storage industry.
Step 1: Welcome Your Customers with a Personal Touch, Powered by RCM
As soon as a customer enters your lobby, they are greeted with a personalized video uploaded by you, showcasing the unique features of your storage facility. While your customer engages with the video, RCM works behind the scenes, alerting your Remote Concierge Manager that someone is in your office. This seamless integration ensures that every visitor feels welcomed and attended to, enhancing their experience and your operational efficiency.Step 2: Instant Customer Connection with RCM’s Motion Detection Technology
Once our advanced motion detection technology identifies a visitor, it promptly sends a notification to your Remote Concierge Manager. With just a click, your concierge manager answers the video call and is instantly connected to the customer through our kiosk. This efficient, real-time connection ensures your customers receive immediate assistance, creating a personalized and responsive service experience that sets your facility apart.
Step 3: Effortless Customer Interactions with RCM: Rent, Show, and Connect
Rent a unit, showcase a space, or take a payment—all with the ease and efficiency of RCM. Our solution allows you to provide new customers with a virtual tour of your property without losing the personal touch of a face-to-face connection. It’s that simple. With RCM, your team can deliver that same personal service from anywhere.Latest Blogs
7 Ways Self-service Kiosks Are Improving Remote Storage Facilities
What is a self-storage kiosk? Self-service kiosks are interactive machines that allow customers to perform various tasks or transactions without the assistance of a staff member. In the context of self-storage facilities, self-service kiosks can be used to provide...
How to find the right communication software for storage companies?
Running a storage facility without communication software is like driving a car without GPS. Better yet, it’s like stock car racing without a pit crew. Technically you can do without, but with the right tools and support, you can achieve much greater success than you...
5 tips for organizing your storage unit for easier access
Storage units offer a range of benefits to individuals and businesses looking for additional space to store their possessions or inventory. Convenience is an essential factor if you intend to visit your unit regularly. Without smart organization, you might feel...
Frequently Asked Questions
If your question isn’t here shoot us an email at sales@rcmanagers.com
What is RCM?
RCM is a communications platform built for self-storage operators. It pairs an AI voice receptionist with your own live team across voice, video, texting, web chat, and QR codes, all connected to your property management software, so every customer conversation is answered and tracked in one place. It works for facilities with on-site staff, fully remote facilities, and everything in between.
Is RCM an answering service?
No. RCM is licensed technology, not an outsourced call center. Your own staff serve as the remote concierges and managers for your facilities, working under your brand and your standards, while the platform handles routing, tracking, and AI support behind them.
How is RCM priced?
Pricing is per location, based on facility size and the kiosk option you choose. Book a demo or email us for a quote: sales@rcmanagers.com
How do the video kiosks work?
A kiosk in your office detects when someone walks in and connects them by live video to a member of your team. Choose a freestanding kiosk, a wall-mounted kiosk, or a QR code option with no hardware. Agents can also move the video call to the customer’s phone to walk them to a unit or gate.
Which property management systems does RCM work with?
RCM integrates with Self Storage Manager (SSM), Monument, and Hummingbird, with more integrations to come. Tenant details, payments, and call transcripts flow where they belong.
Unlock the Power of RCM Today!
Want to learn more about RCM?
Book a demo or get in touch with us today!