The Storage Business Communications Platform Crafted by Owners, for Owners
RCM is a versatile communications software tailored for self-storage companies, enabling management of single or multiple facilities. We partner with you to boost efficiency, profitability, safety, and ease of operations, with a focus on delivering an exceptional customer experience.
Solutions
A communication software that scales with you.
At RCM, our focus is on you. We provide smart, safe, and reliable self-storage solutions that transform facility management. Our seamless API integrations with property management systems enable your managers to quickly access tenant information and address inquiries efficiently. By streamlining operations and cutting costs, RCM makes managing self-storage easier and more effective.
Video KioskYour Virtual Employee!
RCM Video Kiosk
Tailored Solutions for Modern Customer Interaction
RCM’s Video Kiosks provide comprehensive solutions to meet the evolving needs of your organization. Our kiosks empower your company to connect with customers how and when they prefer to interact with your agents. Choose from three tailored video solutions to fit your requirements:
- Essential – QR enabled and website video essentials features for streamlined customer service.
- Enhanced – Wall-mounted kiosks with motion sensing and tracking capabilities, a balanced solution with enhanced capabilities.
- Elevated – Fully customizable branded kiosk solution with premium features for an elevated customer experience.
Equip your business with the tools to enhance customer satisfaction and operational efficiency with RCM’s Video Kiosks.
Product Features
Motion Sensors
Motion SensorsActivity Motion Detection for the lobby. Our motion sensors use various forms of technology to detect movement in your space and send notification to your remote office.
Hummingbird IntegrationHummingbird IntegrationTenant profiles are your one-stop shop for tenant information and actions. Our Hummingbird integration offers quick access to your tenant’s profiles.
Call Support
Call SupportRCM features rollover capability for video or VoIP calls to your available managers based on a hierarchy structure.
How the Kiosk Works
Your Modern, Flexible Communications Management Solution
RCM is more than just a product—it’s a complete, modern, and flexible communications management solution designed to support your business at every stage. We go beyond offering a service; we partner with our clients, providing assistance, guidance, and support through every aspect of the storage journey. With RCM, you gain a reliable ally dedicated to helping you optimize operations, enhance customer interactions, and navigate the challenges of the storage industry.
Step 1: Welcome Your Customers with a Personal Touch, Powered by RCM
As soon as a customer enters your lobby, they are greeted with a personalized video uploaded by you, showcasing the unique features of your storage facility. While your customer engages with the video, RCM works behind the scenes, alerting your Remote Concierge Manager that someone is in your office. This seamless integration ensures that every visitor feels welcomed and attended to, enhancing their experience and your operational efficiency.
Step 2: Instant Customer Connection with RCM’s Motion Detection Technology
Once our advanced motion detection technology identifies a visitor, it promptly sends a notification to your Remote Concierge Manager. With just a click, your concierge manager answers the video call and is instantly connected to the customer through our kiosk. This efficient, real-time connection ensures your customers receive immediate assistance, creating a personalized and responsive service experience that sets your facility apart.
Step 3: Effortless Customer Interactions with RCM: Rent, Show, and Connect
Rent a unit, showcase a space, or take a payment—all with the ease and efficiency of RCM. Our solution allows you to provide new customers with a virtual tour of your property without losing the personal touch of a face-to-face connection. It’s that simple. With RCM, you and your company are empowered to become Remote Concierge Managers, delivering exceptional service from anywhere, anytime.
What sets us
apart?
What sets us
apart?
Latest Blogs
7 Ways Self-service Kiosks Are Improving Remote Storage Facilities
What is a self-storage kiosk? Self-service kiosks are interactive machines that allow customers to perform various tasks or transactions without the assistance of a staff member. In the context of self-storage facilities, self-service kiosks can be used to provide...
How to find the right communication software for storage companies?
Running a storage facility without communication software is like driving a car without GPS. Better yet, it’s like stock car racing without a pit crew. Technically you can do without, but with the right tools and support, you can achieve much greater success than you...
5 tips for organizing your storage unit for easier access
Storage units offer a range of benefits to individuals and businesses looking for additional space to store their possessions or inventory. Convenience is an essential factor if you intend to visit your unit regularly. Without smart organization, you might feel...
Frequently Asked Questions
If your question isn’t here shoot us an email at info@rcmanagers.com
What is RCM?
RCM is a communications software program allowing storage companies to operate single or multiple facilities remotely.
What is the pricing of your solution?
RCM offers superior features compared to other remote management platforms with price structures that benefit the owners. Get in touch with us to know more about our pricing. info@rcmanagers.com
What kind of software would you use for a self-storage business?
The software you would use for a self-storage business must offer productivity-boosting features. It must be modern and intuitive and offer greatest security.
How do you use the RCM’s kiosks?
All of our self-service kiosks are integrated with our software to create a smooth transition for Remote Concierge Managers to offer an easy, contactless rental experience. Our touchscreen self-storage kiosks include several features to support a frictionless renter experience, including a virtual manager, easy unit availability viewing and renting, and customer support.
Why is RCM the best communications software on the market?
RCM is the best communications software because it offers exceptional features at a fair price. It automates your business and provides a high level of customer experience. In addition, it is easy to set up and allows owners/operators to manage multiple facilities from anywhere.
What are the API integrations done?
Our API integrations with property management systems allow us to quickly identify current tenants and answer any questions they have, all while cutting costs and streamlining operations for the facility owners.
How many properties can be handled by a single remote manager?
A single remote manager can handle up to 3 lease-up properties or 5-7 stabilized properties.
What is RCM?
RCM is a communications software program allowing storage companies to operate single or multiple facilities remotely.
What is the pricing of your solution?
RCM offers superior features compared to other remote management platforms with price structures that benefit the owners. Get in touch with us to know more about our pricing. info@rcmanagers.com
What kind of software would you use for a self-storage business?
The software you would use for a self-storage business must offer productivity-boosting features. It must be modern and intuitive and offer greatest security.
How do you use the RCM’s kiosks?
All of our self-service kiosks are integrated with our software to create a smooth transition for Remote Concierge Managers to offer an easy, contactless rental experience. Our touchscreen self-storage kiosks include several features to support a frictionless renter experience, including a virtual manager, easy unit availability viewing and renting, and customer support.
Why is RCM the best communications software on the market?
RCM is the best communications software because it offers exceptional features at a fair price. It automates your business and provides a high level of customer experience. In addition, it is easy to set up and allows owners/operators to manage multiple facilities from anywhere.
What are the API integrations done?
Our API integrations with property management systems allow us to quickly identify current tenants and answer any questions they have, all while cutting costs and streamlining operations for the facility owners.
How many properties can be handled by a single remote manager?
A single remote manager can handle up to 3 lease-up properties or 5-7 stabilized properties.
Unlock the Power of RCM Today!
Want to learn more about RCM?
Book a demo or get in touch with us today!