RCM Features
More Features. Less Cost.
RCM has been developed by listening to our customer’s needs. Our refreshingly different communication software has several features that make it a wise choice for self-storage owners and managers. Here are some of the key features.
Motion Sensors
RCM automatically detects and sends motion notifications to remote offices.
Video Calls
Launch a video call on demand or when motion is detected to any of your remote offices.
Make-a-Call
Ability to make outgoing voice calls to tenants, which will appear as your office customer facing phone number on Caller ID.
Video Call Hand-off
You can transfer the current video call from your RCM kiosk to the tenant’s smart device.
Rollover Capability
RCM features rollover capability for video or VoIP calls to your available managers based on hierarchy structure that you set up.
Call Transfer and Conferencing
Ability to transfer a VoIP call to another agent or manager or have another manger join the video or VoIP call.
Off-Site Recording
Ability for admins to listen, watch, and download voice call and video recordings allowing admins to monitor the customer experience and make informed decisions.
Customizable Kiosk Skins
Customizable framing on RCM kiosk while on a video call allowing ads to highlight site specific features.
Facial Recognition – Coming Soon
Our facial recognition detects or finds a face in an image/video, maps it for analysis, and recognizes or confirms an individual’s identity.
Mood Detection – Coming Soon
Ability to detect human emotions in both speech and visual modalities. Facial expressions can be considered an ideal means for detecting a person’s feelings. RCM helps identify your client’s mood.
Integrations
RCM has an unparalleled ability to integrate with other software. We have integrated with property management software, Hummingbird and Nokē.
Hummingbird
RCM has been integrated with Hummingbird for quick access to tenant profiles.
Nokē
Nokē facilities will have the ability to know who is onsite for cross reference to who is in the office.
User Roles & Permissions
RCM provides advanced roles to delegate primary, secondary and backup manager roles to each agent.
Admin Access
Admins can see all active online statuses, such as on a call, away from the desk, at lunch, etc.
Manager/Agent Access
An innovative application that allows managers to see the status of other managers.
Robust Reporting
RCM software helps in making wise business decisions with in-depth call insights.
Easy to Use
RCM has a beautiful, crisp, and clean interface that is easy to learn and even easier to use.Your Technology Partner Towards
Self-Storage Operations!
RCM provides a variety of new features with regular updates. Contact us to automate your operations and increase your conversion rates!