RCM Features
Built by Self-Storage Owners for Self-Storage Owners
RCM was developed by self-storage owners who understand the industry’s unique challenges and needs. By closely listening to our customers, we’ve created a refreshingly different communication software specifically tailored for self-storage owners and managers. Our platform is packed with features designed to enhance operations, improve customer service, and reduce costs.
Motion Sensors: Automatic Detection and Instant Notifications
RCM Kiosk’s advanced motion sensors automatically detect movement and send real-time notifications to your remote offices. This feature ensures that your team is instantly aware of customer presence, allowing for prompt responses and enhanced customer engagement. Keep your operations running smoothly with RCM’s reliable motion detection technology.
Video Calls: On-Demand or Motion-Triggered Connections
RCM allows you to launch video calls on demand or automatically when motion is detected, connecting customers instantly to any of your remote offices. This feature ensures that your team is always available to provide immediate assistance, enhancing the customer experience and streamlining your operations.
Make-a-Call: Connect with Tenants Seamlessly
With RCM’s VoIP feature, you can easily make and receive voice calls to tenants, displaying your local office phone number on their Caller ID. This ensures a professional and familiar presence, helping you maintain strong communication with tenants and providing the personal touch of a local office, even when working remotely.
Video Call Hand-Off: Seamless Transition to Tenant Devices
With our patent-pending technology, RCM allows you to transfer an ongoing video call from your RCM kiosk directly to the tenant’s smart device. This capability enables uninterrupted communication, allowing you to provide virtual tours, resolve issues, or offer assistance on the go, maintaining a face-to-face connection no matter where your tenant is.
Rollover Capability: Intelligent Call Routing for Seamless Support
RCM’s rollover capability ensures that video and VoIP calls are automatically routed to your available managers based on a hierarchy structure that you set up. This intelligent call routing system ensures that no call goes unanswered, enhancing response times and maintaining a high level of customer service, even during busy periods.
Call Transfer and Conferencing: Flexible Communication Options
RCM allows you to seamlessly transfer phone or video calls to another agent or manager, or invite them to join an ongoing call. This feature provides flexible communication options, enabling quick collaboration, problem resolution, and support escalation, ensuring your team can deliver exceptional service no matter the situation.
Off-Site Recording: Monitor and Improve Customer Experience
RCM’s Off-Site Recording feature allows administrators to listen, watch, and download voice and video call recordings. This capability provides valuable insights into customer interactions, enabling you to monitor the quality of service, identify training opportunities, and make informed decisions to enhance the overall customer experience.
Customizable Kiosk Skins: Promote Your Brand and Features
RCM kiosks offer customizable framing options during video calls, allowing you to display ads that highlight site-specific features and promotions. This unique feature enhances the customer experience while providing an additional opportunity to showcase your brand, services, and special offers directly on the kiosk screen.
Integrations: Seamlessly Connect with Industry-Leading Software
RCM offers unparalleled integration capabilities, allowing you to connect seamlessly with various software solutions to enhance your operations. Our platform integrates with leading property management software, including Hummingbird and Nokē, providing a unified and efficient experience that streamlines management, improves service delivery, and boosts overall operational effectiveness.
User Roles & Permissions: Advanced Management Control
RCM offers advanced user roles and permissions, allowing you to delegate primary, secondary, and backup manager roles to each agent. This structured approach ensures that calls and tasks are efficiently managed according to your defined hierarchy, enhancing accountability and ensuring seamless operations across your team.
Admin Access: Real-Time Team Monitoring
RCM provides company admins with comprehensive access to monitor team activity in real-time. Easily view the online status of each agent, including whether they are on a call, away from their desk, or offline. This visibility enables better oversight, efficient team management, and ensures that resources are optimally utilized to maintain high service standards.
Agent Access: Enhanced Team Coordination
RCM’s innovative application enables agents to view the status of other agents in real-time, including availability, on-call status, and more. This feature enhances team coordination, facilitates quick communication, and ensures that agents can efficiently collaborate to provide exceptional service to customers.
Robust Reporting: Data-Driven Business Decisions
RCM’s robust reporting capabilities provide in-depth call insights that empower you to make informed business decisions. Analyze call data, monitor performance, and identify trends to optimize your operations, enhance customer service, and drive your business forward with confidence.
Easy to Use: Intuitive and User-Friendly Interface
RCM boasts a beautiful, crisp, and clean interface designed with ease of use in mind. Its intuitive layout makes it easy to learn and even easier to navigate, ensuring that your team can quickly get up to speed and maximize efficiency with minimal training.
Your Communications Technology Partner for Self-Storage Operations!
RCM is committed to being your go-to communications technology partner, providing a wide array of innovative features with regular updates to keep your self-storage operations at the forefront of efficiency. Contact us today to automate your operations, enhance customer interactions, and boost your conversion rates!