VoIP Integration
Stay Connected Anytime with RCM’s VoIP Integration
RCM’s VoIP Integration keeps you connected to your customers at all times, offering an experience that your team will love. Unlike other services that often fall short, our VoIP integration provides the trust, reliability, and simplicity you need to elevate your operations.
Our VoIP system utilizes APIs to seamlessly connect with your property management software, allowing your team to quickly identify and assist current tenants. This powerful integration enables your staff to provide personalized, concierge-level service, even over the phone, enhancing the storage experience for your customers.
Benefits for your Business
Flexibility
Quickly adapt to, and support changing business needs using a self-service administration portal to modify services and features.
One Stop Solution
Our VoIP systems are designed to provide voice calling with great features. With a single point of accountability, get the security, reliability, and peace of mind you deserve from a trusted partner.
Increased Conversion Rates
Our follow-up post-call services and call recordings help your agents reach their full potential.
Impeccable Service
We are committed to providing top-notch service for your company with exceptional innovations. Our VoIP services ensure better communication that can improve your business.
Our VoIP Call Features
Call Forwarding
Call ForwardingIf a customer rings your business number while you’re away from your desk, you can set up call forwarding to the call center after a specific timeout, which is configurable.
Outgoing Call
Outgoing CallIf you miss a customer call, you can make outgoing voice calls to tenants, which will appear as your office phone number on Caller ID.
Internal Call
Internal CallYou can seamlessly elevate a phone call to any agent internally.
Call Recording
Call RecordingOn-demand and full-time recording, transcriptions, and playback allow you to archive and retrieve phone conversations easily.
Call Reports
Call ReportsYou get a detailed call report with the recordings.
Call History
Call HistorySee incoming, outgoing, and missed calls across your business and analyze the effectiveness of your business.
Call on Hold
Call on HoldQuickly place and retrieve calls on-hold.
Identify Your Caller
Identify Your CallerOur integration with hummingbird will get you a quick screenshot of who is calling.
Conference Calls
Conference CallsYou can add another agent to the existing voice/video calls for assistance.