Virtual Video Support
The Next-Gen way to serve your customer
Providing excellent Customer Support is not just an essential task for us but the very essence that accelerates our success – as your success is our success. We have a proven track record of delivering all our clients with outstanding customer service, helping ensure swift storage facility operations.
Many businesses find that video support is the ideal option as they seek to improve efficiency while enriching the client experience. Rather than staffing an expert onsite at each location to answer customer queries, an organization can serve multiple units at once. A customer sits at a video-enabled kiosk and connects to an agent who can address their concerns with immediacy and personalization.
Benefits for your Business
Manage Units Remotely
You can eliminate onsite store personnel costs with a fully remote customer service team.
Grow Quickly
With our 2-way video calling feature, you can grow your team quickly and efficiently with staff who will seamlessly represent your brand.
Flexibility
Our 2-way video system allows you and your employees to have much greater flexibility, which is often linked to higher employee retention.
Impeccable Service
We are committed to providing top-notch service for your company with exceptional innovations. Our Virtual video support ensures better communication that can improve your business.
Our Video Call Features
Join with a ClickJoin with a Click
RCM’s Call provides a basic authentication system that allows users to join the call with a click.
Call RecordingsCall Recordings
You can record your video calls with complete freedom and have the option to replay and download the videos.
Identify Your CallerIdentify Your Caller
Our integration with hummingbird will get you a quick screenshot of who is calling.
Call Hand-offCall Hand-off
You can move your call to another device during a video call. 
Do not Disturb Do not Disturb
You can stop the motion detection in the location for a specific time to avoid detecting a housekeeping person or a customer who doesn’t need assistance. 
Status ChangeStatus Change
Your presence information is a quick way for other people to see your availability status. And we provide you feature to change your status.