Video Integration Solutions for Self-Storage: Tailor-Made for Modern Customer Interaction
Customer Support: The Core of Your Success
At RCM, providing excellent customer support isn’t just a task—it’s the very essence that drives our success. Your success is our success, and we have a proven track record of delivering outstanding service that ensures smooth and efficient storage facility operations.
Many businesses discover that video support is the ideal solution for improving efficiency while enhancing the customer experience. Instead of staffing an expert onsite at every location, you can manage multiple properties from a single hub. Through video calls, customers connect directly with an agent who can address their concerns swiftly and with a personal touch. This approach not only enriches the client experience but also optimizes your resources, making your operations more effective and cost-efficient.
Benefits for your Business
Manage Units Remotely
You can eliminate onsite store personnel costs with a fully remote customer service team.
Grow Quickly
With our 2-way video calling feature, you can grow your team quickly and efficiently with staff who will seamlessly represent your brand.
Flexibility
Our 2-way video system allows you and your employees to have much greater flexibility, which is often linked to higher employee retention.
Impeccable Service
We are committed to providing top-notch service for your company with exceptional innovations. Our Virtual video support ensures better communication that can improve your business.
Our Video Call Features
Join with a Click
Join with a ClickRCM’s Call provides a basic authentication system that allows users to join the call with a click.
Call Recordings
Call Recordings You can record your video calls with complete freedom and have the option to replay and download the videos.
Identify Your Caller
Identify Your CallerOur integration with hummingbird will get you a quick screenshot of who is calling.
Call Hand-off
Call Hand-offYou can move your call to another device during a video call.
Do not Disturb
Do not Disturb You can stop the motion detection in the location for a specific time to avoid detecting a housekeeping person or a customer who doesn’t need assistance.
Status Change
Status ChangeYour presence information is a quick way for other people to see your availability status. And we provide you feature to change your status.